The warranty of our sellers

protect your purchases from the date of order to delivery
Below is a list of the warranty provided by the sellers Skrebok, which describes in detail all security mechanisms:

Timely delivery

Full refund in case of non-receipt of goods in the guaranteed delivery time.
How to ensure you receive the goods on time?
Always ensure the timely delivery time guaranteed by the seller to make sure that you will be able to get an order to the desired date.
What should I do if the order was not delivered by the time that guarantees the seller?
You can apply for a refund and get a refund of the full purchase price. Click "Open debate" not later than 15 days after the expiry of the delivery of the goods, to start the process of returning.

The guarantee of authenticity

The guarantee of authenticity or a refund, including postage
How can I be sure that the products that I get are genuine?
Make sure you choose a vendor who provides a "guarantee of authenticity."
What other warranty, if the product turned out to be a fake?
If the goods are covered under this warranty, proved to be a forgery, you will receive a full refund, including delivery costs.

Timely delivery

Each seller Skrebok obliged to ensure timely delivery of goods. If you have purchased goods on Skrebok.com site, but have not received it within the specified period by the seller, you are eligible for a full refund.
Warranty period
    Full refund does not apply to these cases:
  • 1. Your order was not delivered for reasons falling within the scope of your control (for example, incorrectly specified delivery address).
  • 2. Your order was not delivered due to exceptional circumstances beyond the control of the seller (for example, goods passed customs control and has been detained because of a natural disaster).
  • 3. The other exceptional circumstances beyond the control Skrebok.com sphere.
  • 4. Unauthorized payments made from your bank account (for example, if you make a payment for the goods the seller directly, bypassing Skrebok payment system).
The period of the warranty
  • You can apply for a refund within 15 days after the closure order. To do this, open debate on the order page. Remember that for each order, you can open a dispute only 1 times.
Terms of application for refund
    Full refund does not apply to these cases:
  • 1. You can apply for a refund under this warranty only if the seller provides a guarantee of return.
  • 2. You can apply for a refund within 15 days after the closure order. To do this, open debate on the order page. Remember that for each order, you can open a dispute only 1 time.

The guarantee of authenticity

Authenticity guarantee - this is an additional guarantee that sellers can offer for some of its products, selling them at Skrebok.com site. If the goods are covered under this warranty, proved to be a forgery, you will receive a full refund, including delivery costs.
The period of the warranty
    Not all items in Skrebok.com fall under this warranty. Sellers offer it as an additional service, usually for the following categories:
  • Jewelry, electronic cigarettes, computers, communication devices, consumer electronics, sportswear and accessories.
The period of the warranty
  • You can apply for a refund within 15 days after the closure order. To do this, open debate on the order page. Remember that for each order, you can open a dispute only 1 time.
Terms of application for refund
  • 1. This product should be provided "a guarantee of authenticity."
  • 2. You can apply for a refund within 15 days after the closure order.
  • 3. You must provide solid evidence that the goods you received is a fake.
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