User guide Buyer protection

Buy easily! Skrebok.com!

Discover how to find and buy the right product, how and when your purchase will be delivered, how to leave a review if you like, and what to do if you don`t like it.
Registration
  • 1. Click on the "Register" button on the main page or in the top right corner of any page.

  • 2. Enter your name and email adress

  • 3. Create and confirm a password.

  • 4. Click on "Create your profile" and start shopping!

    Hint:
  • After registration fill your delivery address in your profile. You can also indicate your delivery address during your order process.
Product search
  • 1. Enter keywords into the search box at the top of the page Skrebok.com

  • 2. While entering you will also see the most popular searches and your recent searches.

  • 3. If you are interested in a broad group of products such as accessories, you can use the search by category.

  • 4. Convenient filters help you find the right in the search results.

  • 5. Choose the color, size and quantity on the item description page, and click the «Buy Now» , to pay immediately, or «Add to Cart» , to pay for the goods later.

    Hint:
  • Pay attention to other buyers reviews and selling rating, choosing goods.
Payment order
  • 1. Click «Buy Now» on the page of the selected product or «Checkout» in your shopping cart, if you add a product to cart earlier.

  • 2. On the payment page choose the most convenient way of payment.

  • 3. If you pay by credit card or other electronic payment system (QIWI Wallet, Yandex), the payment will be received within 24 hours..

    Hint:
  • Your money will be transferred to the seller only after you confirm receipt of goods or after the expiry of Buyer Protection.
  • Follow the timer of the "Buyer Protection" on the order page and confirm receipt of your order only after making sure that the goods are received in the good condition.
Delivery
  • 1. All products on Skrebok.com delivered free of charge and as soon as possible.

  • 2. Most sellers send the goods within 2 - 4 working days after receiving payment.

  • 3. You can track the movement of packages in your order list by clicking the «View details» .

    Hint:
  • If the delivery time is about to end, and you have not received the goods yet – please contact the seller to extend the term or open a dispute on the order page to receive a cash refund.
Ratings and reviews
  • 1. You can put the valuation of goods and the seller by clicking the «Leave feedback» on the pages «Message Center», within 30 days after receipt of the goods.

  • 2. Your feedback helps other buyers when choosing a product and affect the rating of the seller.

  • 3. Sellers with the highest-rated and best reputation given the status of top-sellers..

    Hint:
  • You can change your rating once every 30 days.
Buyer protection and refunds
  • 1. Buyer Protection – is a program that protects your purchases from the date of the order until receiving the goods..

    How does it work?

      You can get a refund if:
    • — you do not receive the goods in terms specified by the seller
    • — received product does not meet the description
    • — received product turned out to be fake instead of the claimed original.
  • 2. If you have any problems with your order, please contact the seller to solve the problem.

  • 3. If you are unable to solve the problem with the seller, open the dispute on the order page to receive a cash refund.

  • 4. More about Buyer Protection, you can find here.

    Hint:
  • "Buyer Protection" terms may vary by different sellers, but does not exceed 120 days.
  • You can see the period of protection on the page of each order.
Buy now!
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