User guide Buyer protection

Buy easily!!

Discover how to find and buy the right product, how and when your purchase will be delivered, how to leave a review if you like, and what to do if you don`t like it.
  • 1. Click on the "Register" button on the main page or in the top right corner of any page.

  • 2. Enter your name and email adress

  • 3. Create and confirm a password.

  • 4. Click on "Create your profile" and start shopping!

  • After registration fill your delivery address in your profile. You can also indicate your delivery address during your order process.
Product search
  • 1. Enter keywords into the search box at the top of the page

  • 2. While entering you will also see the most popular searches and your recent searches.

  • 3. If you are interested in a broad group of products such as accessories, you can use the search by category.

  • 4. Convenient filters help you find the right in the search results.

  • 5. Choose the color, size and quantity on the item description page, and click the «Buy Now» , to pay immediately, or «Add to Cart» , to pay for the goods later.

  • Pay attention to other buyers reviews and selling rating, choosing goods.
Payment order
  • 1. Click «Buy Now» on the page of the selected product or «Checkout» in your shopping cart, if you add a product to cart earlier.

  • 2. On the payment page choose the most convenient way of payment.

  • 3. If you pay by credit card or other electronic payment system (QIWI Wallet, Yandex), the payment will be received within 24 hours..

  • Your money will be transferred to the seller only after you confirm receipt of goods or after the expiry of Buyer Protection.
  • Follow the timer of the "Buyer Protection" on the order page and confirm receipt of your order only after making sure that the goods are received in the good condition.
  • 1. All products on delivered free of charge and as soon as possible.

  • 2. Most sellers send the goods within 2 - 4 working days after receiving payment.

  • 3. You can track the movement of packages in your order list by clicking the «View details» .

  • If the delivery time is about to end, and you have not received the goods yet – please contact the seller to extend the term or open a dispute on the order page to receive a cash refund.
Ratings and reviews
  • 1. You can put the valuation of goods and the seller by clicking the «Leave feedback» on the pages «Message Center», within 30 days after receipt of the goods.

  • 2. Your feedback helps other buyers when choosing a product and affect the rating of the seller.

  • 3. Sellers with the highest-rated and best reputation given the status of top-sellers..

  • You can change your rating once every 30 days.
Buyer protection and refunds
  • 1. Buyer Protection – is a program that protects your purchases from the date of the order until receiving the goods..

    How does it work?

      You can get a refund if:
    • — you do not receive the goods in terms specified by the seller
    • — received product does not meet the description
    • — received product turned out to be fake instead of the claimed original.
  • 2. If you have any problems with your order, please contact the seller to solve the problem.

  • 3. If you are unable to solve the problem with the seller, open the dispute on the order page to receive a cash refund.

  • 4. More about Buyer Protection, you can find here.

  • "Buyer Protection" terms may vary by different sellers, but does not exceed 120 days.
  • You can see the period of protection on the page of each order.
Buy now!
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