User guide Buyer protection
Buy with confidence!
Contact the seller Apply for a refund Refer the matter to
  • Most sellers on happy to help solve any problem.

    Please contact the seller to agree to extend the delivery period to refine the tracking numbers, or to discuss the return conditions.

  • If you are unable to reach an agreement with the seller, you can apply for a refund.

  • You can request a refund, open a dispute.

  • This can be done not later than 15 days after the expiry of the delivery of the goods.

  • The dispute must specify whether the goods received, as well as the desired amount of the refund.

    You must attach доказательства в виде фотографий или отсканированных документов.

    • Within 5 days, the seller is obliged to agree with your request or offer an alternative solution to the problem.
    • If you agree with the seller about returns, please specify who pays the back postage.
    • If you are not satisfied with the dealer's, you can aggravate the dispute by passing it to the Skrebok.
  • If the seller has refused to return to conditions proposed by you, you can aggravate the dispute, thereby transferring it to the team.

  • The team on the settlement of disputes Skrebok carefully considering your question.

  • Please check your e-mail, because they may ask you for more information.

  • On the results of a dispute, you will be notified by e-mail.

    You can also check the information on the order page.

Basic Guarantees All products
Timely delivery

Each seller obliged to ensure timely delivery of goods.

If you have purchased goods on site, but have not received it within the specified period by the seller, you are eligible for a full refund.

Additional guarantees The part of products
The guarantee of authenticity

If the goods are covered under this warranty, proved to be a forgery, you will receive a full refund, including delivery costs.

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